Are there any hidden fees?
Duplie charges you a monthly fee for your plan. Starting at FREE, you can't go wrong. When you are ready for more features or support, upgrade to a ...
May 04, 2017 09:36 PM
Can I add another sites content on my page?
Yes. You can easily "iframe" any page into your Duplie page using "iframes". iFrames are a standard web technology that allows a site to display ano...
May 04, 2017 09:37 PM
Can I cancel at anytime?
Yes, and no hard feelings.
Apr 14, 2015 10:41 PM
Can I create custom fields for users?
YES! You can create as many fields for a user as you like. You can even make the fields required, to ensure you capture that information. To crea...
May 04, 2017 09:26 PM
Can I take payments on my site?
Yes. You can take donations, sell products and setup custom paid registration forms. Just pick a payment processor, and configure it under: Site >> ...
Apr 20, 2017 09:50 PM
Can volunteers only have access to sign up for certain roles?
Yes. An event can have any number of roles. These are the roles that volunteers will sign up for. Those roles can be restricted to certain volunt...
May 04, 2017 09:43 PM
Can you create and setup my custom Duplie site for me?
YES, we would love to! Just contact us at firstname.lastname@example.org and we will get in touch to figure out exactly what you need. Once we're on the same page,...
Apr 14, 2015 10:47 PM
Create, manage, update pages and content
To create a new page, you have to be able to manage the pages or an admin. If you are, then you first login. Then at the top right click on 'Admin'....
Apr 14, 2015 03:28 PM
Creating custom forms or surveys
You can create custom forms, surveys to collect information from your visitors. You can also restrict forms to certain users or groups, and even make...
Apr 14, 2015 04:19 PM
Embed YouTube Video
To embed a YouTube video into your Duplie site, you first need to find or create the page you want to embed the video into. Pages are managed in: Sit...
May 24, 2017 10:27 PM
How do I add YouTube videos or Google maps to my page?
It's easy! Login as an admin and go to Site > Pages/Links. Find the page you want to add the item to and click on it. Next you should see the page ...
May 03, 2017 08:29 PM
How do I create or edit a page?
To create or edit a page on your Duplie site, you first have to be logged in as an admin, or with access to Manage pages. Once you are logged in, you...
May 03, 2017 08:26 PM
How do I setup a merchant account to take payments?
First you need to decide which payment processor you want to use. We integrate with both WePay and Braintree. Both their fees are comparable. WePay...
May 03, 2017 08:56 PM
How do I use user groups?
Groups are a logical collection of users. You can create as many groups as you want. The power of groups comes with the ability to add access, event...
Apr 20, 2017 10:00 PM
How long does it take for my customer's online payments to be deposited into my account?
Our payment processor usually takes 2-3 business days before the funds will arrive in your bank account.
Apr 14, 2015 04:07 PM
How many volunteers or admins can I have?
There is NO limit to the amount of users or volunteers. None of our plans limit you in any aspect. We would love for you to use all of our features....
Apr 14, 2015 10:45 PM
How often will I be billed?
You will be billed monthly (on the same day of the month) for your Duplie site. With the exception of shorter months, like February, you will be bill...
Apr 14, 2015 10:39 PM
Is Duplie limited to nonprofits?
No. Duplie was designed for nonprofits, but a lot of the same functionality crosses over into normal businesses. The website builder is a great tool...
Jul 10, 2015 11:31 AM
Is there a limit to the number of emails or events I can send?
Yes. To not encourage spam, only our paid plans allow you to send more than 20 invites at a time. If you are on a paid plan, then we'll send out as ...
Apr 20, 2017 09:43 PM
Setup my own email
By default, your Duplie account will send all emails from our email@example.com address. You can configure your own email server by logging in as an ad...
May 04, 2017 09:17 PM